Jimelle Jackson was fantastic. He was patient, informative, & addressed every customer that walked through the door. He did a thorough inspection of the car with me and he was clear when explaining coverages as well as additional options.
If I could give zero stars I would! Reserved an 8 passenger vehicle for my family trip. I called in the morning to verify that the vehicle was available and they confirmed. I got to the rental location before my 5pm rental time, and one of the enterprise associates told me all they could offer me was a 5 passenger Dodge Journey. Enterprise put my whole trip at risk! It was so upsetting. Luckily I was able to go to Hertz and find a larger vehicle.
Monique also provided fantastic customer service. She was cheerful, welcoming, and offered me a cookie as I waited. (She did check to see if I had any allergies first.)
The entire staff at this location are truly amazing. They are extremely knowledgeable and they always super exceed my customer service expectations which is very hard to find in this very corporate world. I have been a loyal customer to this location since 2010 and no matter what side of town I live on, I will always come back to this location because you will never get a bad experience with them! I love my Enterprise family!
Will and Sue Sievert
I've rented from this location twice per month for the last 8 months. Great selection. Great staff. They call me by name, they know the type of car I want, and they are very fast. I will not go to any other company to rent vehicles.
All I can say is that it was a really good experience dealing with Mitchell and the Enterprise "team." Because that is what it is. Well oiled, runs smoothly and every associate had an excellent attitude of customer service. Well done all...
Enterprise Rent A Car is a US Car Rental based in Duluth, Georgia. Enterprise Rent A Car is located at 3522 Satellite Blvd a, Duluth, GA 30096, USA.
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