I purchased a Honda self-propelled several years ago and that experience went well. However, I have never been impressed with their service crew. This past summer was the worst examples of service work performed and almost as bad customer service as my Honda spent more time with them than with me. After 4 costly returns for the same problem and having my mower for weeks at a time, I was offered the use of one of their mowers. If I could break it down, I would give no stars for the repair work and 1 star for service and the service manager. My mower was never repaired to working at the level before the replacement of parts for the self propel mechanism which also effected setting the rear height. On two occasions the mower did not even make it to my SUV to be loaded after a so-called repair. Customer Recovery was very slow in coming and was too little, too late. After two occasions when they kept my mower for very long times, they never forgot to remind me that the warranty was for 30 days, after that nothing was covered. Also, I would not have spent the money repairing a 8+ year old mower that they charged me over 3 different repairs. A inconvenience discount never past their lips. I nor my family will never go to them again for anything.
Super friendly and helpful staff here. Plus they have a better selection of (and better prices on) the not-so-common nuts/bolts/screws I need for my hobbies.
Picked it up on 8/10/17, the bill was $100 they said they also needed to put on a new carburetor (never contacted me regarding this). The unit ran for 10 minutes today, started smoking and shut down. Would not start again. Took back to Howard Hardware service and was told it now needed a new starter! What a joke. I could've bought a new unit for less and would've if someone had only communicated.
Asked for the persons name and was told "Mr. Johnson" (obviously, not his name).
Dropped off my Stihl weedeater for a tuneup on 7/29/17. Called on 8/3/17 for progress. Was told it would be ready in a couple days and cost $60-$80 as they needed a new filter for the tune up.
One of the best of the old school hardware store. I hope the live long and prosper.
I'll NEVER GO BACK AGAIN for anything! There's a reason Home Depot has put many of these out of business. Total joke!
Howard Hardware are Duluth and Oakwood provide exceptional shopping experience. The staff is experienced and helpful. Their inventory is extensive.
Howards True Value Hardware is a US Hardware Store based in Duluth, Georgia. Howards True Value Hardware is located at 3616 Buford Hwy, Duluth, GA 30096, USA.
Please contact with Howards True Value Hardware using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Howards True Value Hardware opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.