The dishonest behavior and sloppy work we have experienced with Shane Company thus far have been completely and utterly unacceptable. Additionally, to date, the only reparation Shane has offered us for all of this emotional, time, and financial (travel) induced stress is staff complaining that we have been back to their store too many times. Astounding.
In addition to the emotional toll of not having a ring to wear for the first 8 weeks of our engagement, there have been a total of four trips either to Atlanta (for me) or to Raleigh (for my fiance) specifically to sort out ring-related issues. Including travel both ways, over 3,000 miles have been driven due to the company’s carelessness and dishonesty. This does not include the time and stress of several visits my fiance has had to make back to the store to sort out these issues. It has also been a huge time drag for discussion and source of stress between the two of us during what should be the happiest time of our lives. We are both very much looking forward to when our time with this company is over.
It goes without saying that I am absolutely thrilled to be engaged to the love of my life. A ring can not create this feeling, and the lack of a ring could not change this feeling. However, a ring is supposed to be a beautiful, carefully crafted symbol and staple of any engagement. This was not the case at Shane Company. In fact, while it should have been the happiest time of my life, the first two months of my engagement were filled with heartache and frustration, thanks in full part to the carelessness, laziness, and dishonesty of the jewelers and staff at Shane Company in Duluth.
The only place we go for jewelry. Staff is awesome.
A bit of background on the couple -- I met my fiance while living in Atlanta, then relocated to the Raleigh area for work/school. So we were dating long distance, and since Shane Company is only an Atlanta-based jeweler, any visit to them by me required an extensive amount of travel. Shane Company was made aware of this from the beginning.
I have used Shane Co for repairing a custom made ring that I inherited from my mother-in-law. It is 14 karat yellow gold with 4 diamonds totaling almost 1.5 carats. The first time was to re-tip some prongs and repair cracking in the settings. That was about 2 years ago and I was pleased with the interaction from beginning to end. This time the particular associate that handled my repair request acted as if they were doing me a favor..."since I had been a customer before they would be able to help me." My biggest disappointment is that they will not do any custom work because their designers are not in-house. So their bragging on the radio for having their own designers means they are in Antwerp.
My original ring was gorgeous. However, the diamond was placed in crookedly and incorrectly, and my fiance was also lied to at time of purchase about the availability of coordinating wedding bands. The options they gave us to amend this first situation were limited, so we decided on a different setting. This setting too, was done incorrectly, with the diamond placed in crookedly. Additionally, the diamond was not even placed into the setting. While the model had the diamond nearly flush to the halo, ours was entirely floating way above the halo setting. We later found out that, despite being assured by sales staff that it was a perfect fit, our diamond was too large for this setting. This was infuriating. We had already spent an enormous amount of time traveling back and forth to fix ring-related issues, and they had sent my fiance back to Raleigh with a ring they knew was not properly set, just hoping we would not notice. Adequate quality controls very apparently do not exist. Additionally, the ring was still way too big to wear, as Shane staff, against my opinion, did not fit the ring to my true size.
Great place. Very helpful and not too pushy.
I've purchased a few items here for my wife (wedding rings, pearls) and I have never been disappointed. Service is always great, selection is good. Free cookies! What's not to like?
How Shane Company Ruined My Engagement:
Shane Co is a US Jewelry Store based in Duluth, Georgia. Shane Co is located at 3300 Steve Reynolds Blvd, Duluth, GA 30096, USA.
Please contact with Shane Co using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Shane Co opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.