Whoever is supposed to be in charge of inventory isn't doing their job. 3rd time in a row visiting there was expired dog treats sitting in the aisle. First time I bought dog dental treats couple months ago, there were bugs in the ziplocked bag that was also boxed which smelt horrible. I opened that bag of treats same day I bought them. Immediately drove back to return them and got my money back. I can understand that some companies may need help in certain areas every once in a while so I decided to give them 2 more chances. Both times I checked every expiration dates of items I wanted to buy and for some reason I was still finding expired items on the shelf. Never again will I risk my pets lives for a convenient drive. Won't be back.
This has to be the Best Petco and best pet store I have been to! Very awesome staff members, especially Nicki! She is always informative and helpful when it comes to special ordering! The Aquatic fish staffs are always very helpful when I shop there. All of their fish are always healthy and the water are always well maintenance. Today, Cashier Diego was very friendly as i checked out. I cannot stop giving compliments on how well run this store is! I am sure the dog groomers and other associates are JUST as great! Keep it up guys! I enjoy every help you guys offer when I shop there!!
Let me preface by saying that until today, I have always had a wonderful experience with Petco in the Duluth location. It has always been by go-to place to buy toys, food, and other necessities for my pets. I have given Petco a lot of business over the years.
This will be my last visit to any Petco location.
At first, I was taken aback and clarified with what he said. And he told me "Well, based on the vaccines you have chosen, it looks like you plan on abandoning your dog." And of course told him that was not the case. I did tell him that I planned on placing Skye in doggie daycare on somedays or boarding her if I have extended travel planned. And his response was, "That's the same thing."
At this point in the conversation, I was incredibly irate and actually upset that I was paying for a service and having these things said to me. Hindsight 20-20, I should have walked away and asked for a refund. But I politely but firmly asked Dr. Hypolite to give Skye the vaccines I paid for at this point. And he told me, "You don't pay me. I don't have to give these shots." Then I asked for a refund at which time he then decided to give the shots with no problem.
The first thing that Dr. Hypolite said to me when I brought Skye up to get her vaccines: "So you plan on abandoning you puppy?" There was no "Hello" or "How are you doing?" or any affection shown towards my puppy. Dr. Hypolite choose to greet me with the accusation that I will one day abandon my dog.
Bad customer service. I've Waited half an hour to get the fish.
Today, I had one of the worse customer service experiences, not only at Petco, but at any retail location. My puppy, Skye, was due for her 2nd set of vaccines. I've heard great things about the VetCo vaccine clinic held most weekends at all locations. It's convenient and economical. And while this is true, the veterinarian (Dr. Hypolite) did not display the behavior or customer service expected during a visit to Petco.
Staff seemed nice at least.
For every Petco, there is a PetSmart where all employees care about their customers and their pets . For every Petco vaccine clinic, there is a vet's office that will show clients respect and kindness. I hope Petco will encourage Dr. Hypolite, like all of their employees, to establish good rapport with all Petco customers.
Dont but your pet food here your animals will get sick
Petco Animal Supplies is a US Store based in Duluth, Georgia. Petco Animal Supplies is located at 2131 Pleasant Hill Rd, Duluth, GA 30096, USA.
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