Very very poor customer service. I'm dissatisfied with the concern for my frustration and ultimately the situation.
I love Fry's as a store but the customer service was not very promising. I went to look at cameras to install in my vehicle and the installation rep was busy with another customer. I asked him to help me and he pretty much made me wait for 15 to 20 minutes while he talked to someone else that was a "potential" sale when all I had was a few questions about a product that could have resulted in a "actual" sale. I finally found someone else who sent me to the T.V. section and when I got there, I started asking questions about the product that I wanted and he could not answer any of my questions nor could he tell me anything about the camera. At that point, I put the product down and left without giving them a sale and continue wasting my time. Most of the Fry stores are better about customer service and usually eager to make a sale but this store did not. I was very disappointed.
There was a greeter when I arrived whom was very friendly and helpful. She was an older lady, light skinned. I cant remember her name. The managers seems to know where everything is. I was assisted by an associate who could locate the item in HIS department. Had to get the Manager who got the Floor Supervisor. I got the product that I needed and went home. That greeter was the best!! I wish I could remember her name.
Absolutely and Utterly disappointed. I drove an hour to this store to pick up and order that I placed at 5 am, after being notified via email at 11 am the order was ready for pick up. I arrive at the store at 9:11 pm only to be told they did not have all my items. After spending an additional hour in the store while they look for them the manager explains their system has been having a glitch and that it has been notifying customers in error that their orders are available. I explained that they should have then notified customers of this as not to inconvenience people like myself who drive from far places under the premise that the items are available. He explains that they would have had to make over a hundred calls. So you mean to tell me it was more convenient to inconvenience customers? This is unacceptable. I wasted my gas, and my time to very little consolation.
DO NOT ORDER ONLINE IF LOW QUANTITIES!!!! I tried to order a laptop online and have it delivered. I placed the order and was informed that they were prepping the item for shipping. I was required to be home during the delivery window so I left work early for the 4 hour window. I received an email 30min before the delivery window ended stating that my cancellation request was approved(I did not request it to be canceled). When I called the store they told me that they canceled it because they could not find the computer and maybe the NEW LAPTOP was out for maintenance. I Don't know how you misplace a $1000 laptop and why it would be sent for maintenance????? I emailed the national customer service and they told me that they do not have access to sales records and I would have to contact the store??? The item remained for sale in the website till this morning and now it is no longer available. SOMETHING SEAMS OFF TO ME! This was a great deal and I hope that the associates did not do something underhanded to keep the item.
These people are idiots. We have ordered things online twice and they lost it both times. 5 graphics cards one time and a TV the other. How do you lose that? On top of that, they don't apologize. They just give a blank stare and say we don't have it. Laziness at it's finest.
Fry S Electronics Duluth is a US Electronics Store based in Duluth, Georgia. Fry S Electronics Duluth is located at 3296 Commerce Ave NW, Duluth, GA 30096, USA.
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